FAQ - Jinkwe

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FAQ - Jinkwe

FAQ - Jinkwe

Q: What are your products?

A: Jinkwe offers perfumes (branded, generic and oriental), beauty products and accessories at attractive prices.

Q: What are the preparation times?

A: Packages are prepared within 2 working days.

Q: Are your products authentic?

A: Yes, all products sold on our site are 100% authentic.

Q: I ordered several items but only received part of my order. Is this normal?

A: Yes it is possible that we ship several orders in different packages. Don't worry, the missing part of your order will arrive.

Q: I am not satisfied with my order, can I receive a refund?

A: Yes, you have the right to withdrawal up to 14 days after receiving the package. However, please meet our return conditions so that a refund is possible. Our return conditions are available here .

Q: What should I do if my order has a problem?

A: Please get in touch with us through our contact page and let us know your concern. We will provide you with some answers.

Q: How do I track my order?

A: Click here to track your order. If you require additional tracking information, please contact us via our contact page.

Q: I want to cancel my order, how do I do it?

A: If the order has not yet been shipped, please contact us by email at info@jinkwe.com

Q: How to contact you?

A: At the bottom right of the site, simply click on the “Chat” tab and leave us a message. Otherwise, please contact us via our contact form and we will respond to you within 24 hours.