Q: What are your products?
A: Jinkwe offers perfumes (branded, generic and oriental), beauty products and accessories at attractive prices.
Q: What are the preparation times?
A: Packages are prepared within 2 working days.
Q: Are your products authentic?
A: Yes, all products sold on our site are 100% authentic.
Q: I ordered several items but only received part of my order. Is this normal?
A: Yes it is possible that we ship several orders in different packages. Don't worry, the missing part of your order will arrive.
Q: I am not satisfied with my order, can I receive a refund?
A: Yes, you have the right to withdrawal up to 14 days after receiving the package. However, please meet our return conditions so that a refund is possible. Our return conditions are available here .
Q: What should I do if my order has a problem?
A: Please get in touch with us through our contact page and let us know your concern. We will provide you with some answers.
Q: How do I track my order?
A: Click here to track your order. If you require additional tracking information, please contact us via our contact page.
Q: I want to cancel my order, how do I do it?
A: If the order has not yet been shipped, please contact us by email at info@jinkwe.com
Q: How to contact you?
A: At the bottom right of the site, simply click on the “Chat” tab and leave us a message. Otherwise, please contact us via our contact form and we will respond to you within 24 hours.
