1. What are your products?
Jinkwe offers perfumes (branded, generic, and oriental). We do our best to bring you all the latest products.
2. What are the preparation times?
Parcels are prepared within 2 business days.
3. Are your products authentic?
Yes, all products sold on our site are 100% authentic.
4. I ordered several items, but I only received part of my order. Is this normal?
Yes, it's possible we may ship multiple orders in separate packages. Don't worry, the missing part of your order will arrive.
5. I am not satisfied with my order, can I get a refund?
Yes, you have the right to return your order up to 14 days after receiving the package. However, please meet our return conditions in order for a refund to be processed. Our return conditions are available here. here
6. What should I do if there is a problem with my order?
8. How do I return my product?
To return your package, you need to have a Jinkwe account, which you can create. hereOnce logged in, you will simply need to choose a package return and a reason for return. Please consult our [link to relevant section]. return conditions.
9. I wish to cancel my order, how do I do this?
If the order has not yet been shipped, please contact us by email at info@jinkwe.com or via the WhatsApp button at the bottom right of the page to request a cancellation of your order.
10. How can I get in touch with you?
At the bottom right of the website, simply click on the WhatsApp icon and leave us a message. Alternatively, please contact us via our contact form We will respond within 24 hours. We will be happy to answer you.